WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards, Paypal, and Apple Pay through our secure encrypted checkout system.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
To expedite your order and for logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when expecting delivery.
WHEN WILL I RECEIVE MY ITEMS?
All orders are subject to a processing and handling period before shipment, usually 2-3 business days. You will receive notification when your order has both processed and shipped. Please be mindful that because many of our products are shipped from overseas and are in very high demand, it may take 10-14 days before you receive your item. For that reason, we make shipping on every order FREE. To check on the status of your order, please see the Order Lookup tab on our homepage and thank you for your business!
DO YOU SHIP OUTSIDE THE UNITED STATES?
CrazyCoolStore.com is only able to ship to United States addresses at this time, with the exception of APO/FPO/DPO addresses.
CAN I CANCEL MY ORDER?
After orders are placed, they may not be canceled.
Please provide the correct shipping address when placing your order. CrazyCoolStore.com cannot be held responsible for items shipped to incorrect addresses provided by the buyer. The buyer will be responsible for any additional shipping fees to ship their order to the correct address.
CAN I PLACE A BULK OR CUSTOM ORDER?
Absolutely! Please email us at email@example.com for more info. We can order in bulk and in some instances, customize the product with a company logo or event logo for weddings and other special events. Please allow for an additional 1-2 weeks if ordering a customized product.
WHAT SOCIAL MEDIA CHANNELS ARE YOU ON?
We are on Facebook, Instagram, and Pinterest. Please visit us and like/share our page!
WHY DON'T I SEE THE SAME DEAL ON YOUR WEBSITE THAT I SEE ADVERTISED ON FACEBOOK?
Some of our Facebook advertisements are still liked and shared by our fans even after the advertisement or promotion has ended.
WHERE ARE MY CRAZY COOL ITEMS COMING FROM?
Most of our items are shipped from overseas countries such as China. In certain cases, international shipments will require import/customs taxes be paid. These will be the responsibility of the buyer under all circumstances. CrazyCoolStore.com will not be held responsible for customs taxes.
WHY DO WE DONATE A PORTION OF THE PROFITS FROM EACH SALE TO CHARITY?
Because that's what really makes our store CRAZY COOL! The fact that you are getting a CRAZY COOL product AND supporting a great cause at the same time.
HOW DO YOU DETERMINE WHICH CHARITIES TO DONATE TO?
Like all of the products in the store, the non-profits we donate to are hand-selected as being CRAZY COOL organizations. We also only donate to organizations that are classified as tax-exempt under section 501(c)(3) of the Internal Revenue Code. In the month of August 2017, The Wounded Warrior Project (www.woundedwarriorproject.org/) will receive a check amounting to five percent (5%) of all profits earned.
WHERE IS YOUR BUSINESS BASED?
We are a Virginia-registered limited liability company (LLC).
WHO DO I CONTACT IF I HAVE A QUESTION?
Please send an email to firstname.lastname@example.org and we will reply within 24 hours.