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Return Policy

Return Policy

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unopened, unused, and in the same condition that you received it. It must also be in the original packaging.

If you require a return, we require you to first email us a picture of the product to info@CrazyCoolStore.com showing the damage and upon inspection will inform you whether it fits our criteria for replacement. Please include in the title of the email "RETURN - Order ####" with your order number and in the body of the email, the picture and reason for the return. We reserve the right to reject any return that does not fit this criteria.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Shipping
To return your product, you should mail your product to:

ATTN: RETURNS - Order #____
CrazyCoolStore.com
3810 Solebury Place
Midlothian, VA 23113

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

With all returns, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@crazycoolstore.com.

Exchanges (if applicable)
We only replace items if they were defective or damaged when you received them. If you require an exchange, we require you to first email us a picture of the product to info@CrazyCoolStore.com showing the damage and upon inspection will inform you whether it fits our criteria for replacement. Please include in the title of the email "EXCHANGE - Order ####" with your order number and in the body of the email, the picture and reason for the exchange. We reserve the right to reject any exchange that does not fit this criteria.

To exchange your product, you should mail your product to:

ATTN: EXCHANGE - Order #____
CrazyCoolStore.com
3810 Solebury Place
Midlothian, VA 23113
If eligible for an exchange, we will order you a replacement of the same item promptly upon receiving the item.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be issued.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.